Packaging & Shipping
We ship Swedish groceries straight to your home.
Our shipping times
We have simplified our order deadlines, so that from now on we will only have one order deadline for all countries, regardless of the type of products.
Order deadline: Sundays 23:59
→ Shipping on Tuesday to Friday
All orders placed between Monday at 00:00 and Sunday at 23:59 will be sent from our warehouse mainly on the following Tuesday to Friday.
We will ship your order the next working day (Mon–Fri) directly from our warehouse in Hamburg. Orders containing chilled goods will not be dispatched on Friday.
The shipping time depends on where you live and the delivery option. For most countries, delivery takes 1-2 days. Countries such as Finland, Greece and Portugal have a longer delivery time. We have listed the exact delivery times in the table below.
Unfortunately, we are currently unable to deliver to the United Kingdom (Great Britain / Northern Ireland).
Quality is important to us! Therefore, we always make sure that our goods are not only delivered as quickly as possible, but also arrive fresh and unharmed.
Shipping methods within Germany
Within Germany we ship with:
- DHL package
- UPS Default and
- UPS ExpressSaver (with delivery guarantee)
You can choose the shipping method yourself during the ordering process.
UPS ExpressSaver (with delivery guarantee)
UPS ExpressSaver guarantees delivery by 6pm the next business day after shipment to any address in Germany.
Packstations (DHL package)
We also supply DHL packing stations. The maximum size for packages here is 60x35x35cm. If you plan to order a lot of goods, we ask you to consider this and in case of doubt provide a "normal" address for delivery.
We use normal cardboard boxes to pack your orders. Our goal is to keep the impact on the environment as low as possible. For this reason, we are constantly working to reduce the amount of packaging material.
Shipping of refrigerated goods
We mainly pack refrigerated goods in sustainable cooling packaging. The climate-neutral and, of course, food-safe packaging is made from recycled waste paper. The insulating layer is made of cellulose. You can dispose of the entire packaging in your paper waste.
To ensure that the cold chain is maintained, we use gel-filled cool packs that are placed in the boxes. Both the gel and its plastic cover are non-toxic and can be disposed of without pollutants.
Our packaging - an example:
Delivery of frozen goods
From time to time we also sell frozen goods in our shop. For example, we offer frozen crayfish.
The crayfish can only be shipped with UPS Standard, as DHL does not allow dry ice shipping.
Shipping frozen goods in the crayfish festival season (June-September)
Inside Germany with lots of ice
We ship the crayfish within Germany with ordinary ice, but in larger quantities. The delivery is made exclusively with UPS ExpressSaver on all working days, so that the delivery reaches you quickly enough.
Outside Germany with dry ice
We mainly pack frozen goods in sustainable transport packaging for refrigerated goods. The climate-neutral and, of course, food-safe packaging is made from recycled waste paper. The insulating layer is made of cellulose. You can dispose of the entire packaging in your paper waste.
As an exception, we also use styrofoam boxes.
During the crayfish festival season, the crayfish are shipped with dry ice in a plastic bag called a "cool bag." This bag should not be touched with bare hands, only with gloves, otherwise burns may occur after a short time. The dry ice sublimes quickly, so that only the cool bag remains. This can be disposed of in the normal garbage. Until the dry ice is fully sublimated, it should be stored in a well-ventilated room, as the resulting carbon dioxide is a suffocation hazard. Also, always keep the dry ice outside of the reach of children and animals.
During the crayfish party season, we ship to all of the above countries.
Delivery of frozen goods in other months
During this period we will send frozen goods without dry ice and use a fast and safe method for this shipping method to ensure the goods arrive on time.
- Germany: Delivery exclusively via UPS ExpressSaver
- Netherlands, Belgium, Luxembourg, Denmark: Delivery via UPS standard
- Unfortunately, we cannot deliver frozen goods/crayfish to Italy, Austria and France outside of the crayfish season.
We are here for your questions or further information.
We are looking forward to your feedback!
Your Onfos team