Packaging & Shipping

We ship Swedish groceries straight to your home.

When will my order arrive?

If you ordered goods between Monday and Sunday 10:00 PM, your goods will be shipped the following week.

The goods you ordered will be picked up fresh in Sweden on Monday. We then ship these orders between Tuesday and Thursday. However, there may be delays on public holidays (Easter/Midsummer/Christmas). The shipping itself takes 1-4 days depending on where you live. In the table below you can see how long it takes for the goods to arrive at your home. If you have chosen UPS/DHL Express, it will of course be faster.

Onfos also offers "Onfos Express", which is an assortment of goods that we have in stock in Hamburg and can therefore ship immediately, usually the next day. To view this range, activate the "express" button at the top left of the menu.

Replacement items

If the items you have ordered are not (sufficiently) available from our suppliers, you will receive replacement items of equal or higher quality from us, provided they are available.

Unfortunately, it is no longer possible for us to give you the option of whether you want replacement goods or not.

We always do our best to ensure that you receive your ordered items in full.

Shipping time

The shipping time depends on where you live and the delivery option. For most countries, delivery takes 1-2 days. Countries such as Finland, Greece and Portugal have a longer delivery time. We have listed the exact delivery times in the table below.

Unfortunately, we are currently unable to deliver to the United Kingdom (Great Britain / Northern Ireland).

Quality is important to us! Therefore, we always make sure that our goods are not only delivered as quickly as possible, but also arrive fresh and unharmed.

Shipping methods within Germany

Within Germany we ship with:

• DHL package
• UPS Default and
• UPS ExpressSaver (with delivery guarantee)

You can choose the shipping method yourself during the ordering process.

UPS ExpressSaver (with delivery guarantee)

UPS ExpressSaver guarantees delivery by 6pm the next business day after shipment to any address in Germany.

Packstations (DHL package)

We also supply DHL packing stations. The maximum size for packages here is 60x35x35cm. If you plan to order a lot of goods, we ask you to consider this and in case of doubt provide a "normal" address for delivery.

Packaging Material

We use normal cardboard boxes to pack your orders. Our goal is to keep the impact on the environment as low as possible. For this reason, we are constantly working to reduce the amount of packaging material.

Shipping of refrigerated goods

We mainly pack refrigerated goods in sustainable cooling packaging. The climate-neutral and, of course, food-safe packaging is made from recycled waste paper. The insulating layer is made of cellulose. You can dispose of the entire packaging in your paper waste.

To ensure that the cold chain is maintained, we use gel-filled cool packs that are placed in the boxes. Both the gel and its plastic cover are non-toxic and can be disposed of without pollutants.

Our packaging - an example:

We are here for your questions or further information.
We are looking forward to your feedback!

Your Onfos team