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Shipping of Swedish groceries by Onfos 

 

We collect our clients orders over a specific period and subsequently order all goods from our partner ICA Maxi in Sweden.

The goods is transported to our warehouse in Hamburg with refrigerated trucks, guaranteeing the cool chain. Upon arrival, all goods will be picked, packed and handed over to the respective shipping service provider, all within one day.

Our delivery times

We deliver every week. In normal weeks we have three order deadlines:

1. Order deadline: Thursday 11.59 PM (German time zone) –> Shipment on Monday or Tuesday

Orders placed between Tuesday midnight, and Thursday, 11:59 PM (German time zone), will usually be shipped the following Monday or Tuesday. 

2. Order deadline: Sunday 11.59 PM (German time zone) –> Shipment on Tuesday or Wednesday

Orders placed between Friday midnight, and Sunday, 11:59 PM (German time zone), will usually be shipped the following Tuesday or Wednesday. 

3. Order deadline: Monday 11.59 PM (German time zone) –> Shipment on Wednesday or Thursday

Orders placed between Monday midnight, and Monday, 11:59 PM (German time zone), will usually be shipped the following Wednesday or Thursday. 

Delivery time 

Depending on where you live and which delivery method you have choosen, the delivery time usually takes one to two days. The delivery time for some countries such as Finland, Grecce and Portugal takes longer. Please see the table below for more information. 

Important! During the high season (Easter, Midsummer and Christmas) we expand our capacities and receive goods from our Swedish partner several days a week. All changes to order deadlines will be announced on our website. There is no delivery on public holidays. This can also mean that we have to adjust the delivery times and send your order later. Chilled and bread packages will not be send if a delivery prior to the weekend can not be guaranteed. Packages containing only dry goods are not affected, but are also not delivered on public holidays and are delayed by one working day. 

 

Delivery area and shipping method

Delivery time and shipping costs depend on the destination country. In total we deliver to eight different countries:

Shipping fee table 


For chilled deliveries, we charge an additional fee of 5.00 € (incl. VAT) for a styrofoam box and dry ice and/or cooling gel. 

Shipping methods within Germany

Within Germany, we offer shipping with DHL Paket, UPS Standard and UPS ExpressSaver.
You can choose the shipping method yourself.

UPS ExpressSaver (with delivery guarantee)

UPS ExpressSaver guarantees a delivery until 06:00 PM the day after shipment was sent to any address in Germany.

The shipping costs for UPS ExpressSaver are 8.90 € (including VAT). With a goods value over 75,00 € the shipping costs  are 3,00 € at most.

Packingstations (DHL Packages)

We also deliver to DHL packingstations. The maximum size for packages is 60x35x35 cm. If you intend to order many goods, we ask you to consider this and in case of doubt to specify a regular address for the delivery.

 

Packaging material         

For the packaging of your orders we use normal cardboard boxes. Our goal is to minimize the impact on the environment. For this reason, we are constantly working to reduce the consumption of packaging material.

Shipping of refrigerated goods

The refrigerated goods are packed in functional styrofoam boxes. To keep the cold chain, we use gel-filled cooling packs and put them into the boxes. Both the gel and its plastic wrap are non-toxic and can be disposed pollutant-free.

Shipping of frozen goods

From time to time we also offer frozen goods. So we have, for example deep-frozen crayfish as part of our product range.

Shipping of frozen goods during the crayfish-season, August to September

During the crayfish season we ship crayfish with dry ice, which is in a so called "cool bag". This bag should not be touched with bare hands, but only with gloves. Otherwise burns can occur after a short time. The dry ice sublimates quickly so that only the coolbag remains. This can be disposed of in normal waste. Until the dry ice is completely sublimated, it should be stored in a well-ventilated room, as the resulting carbon dioxide can cause suffocation. Always keep the dry ice out of reach for children and animals.

During this period all our customers in Denmark, Germany, Austira, Belgium, the Netherlands, Luxemburg, Italy, France and England can order crayfish.  

Shipping of frozen goods during other months

We ship frozen goods without dry ice and use a fast and reliable shipping method, so that the goods arrive on time. 

Germany: We always ship with UPS ExpressSaver

The Netherlands, Belgium, Luxemburg and Denmark: Shipping with UPS Standard

In England, Italy, Austria and France we unfortunately cannot deliver any frozen goods (like crayfish). During the crayfish season of course this is possible (please see above) 

 

For questions and further information we are at your disposal. We are looking forward to your feedback!

Your Onfos team